Paul Johnson, an Operations Specialist at Acumen Wealth Advisors, serves as a vital link between clients and our wealth services. He ensures smooth daily operations and bridges communication between clients, team members, and back-office systems, all while focusing on exceptional client service and operational efficiency.
Paul is a seasoned banking leader with nearly 25 years of experience in compliance, enterprise risk management, deposit and loan operations, loan administration and full life-cycle mortgage oversight. He also holds the Certified Community Bank Compliance Officer (CCBCO) designation. Throughout Paul’s career, he has helped banks achieve legal requirements with a commitment to integrity, ensuring efficient operations and effective risk management. Paul is a skilled and versatile professional who thrives on challenges and approaches difficult tasks with energy, determination, humor, and a growth mindset.
Paul gained valuable insights and hands-on experience in various roles at both large and small banks, which have shaped his approach and perspective. Starting his career as a teller, Paul has distinguished himself in the industry with his unique ability to consistently prioritize exceptional client service delivery.
Things don’t happen, they are made to happen.
John F. Kennedy
Paul is driven by innovation and focuses on equipping teams with tools, resources, and technologies they need to support clients effectively. He believes team success, driven by candid collaboration and accountability, is essential for sustainable growth and operational excellence. Paul continuously looks for new ways to improve the efficiency and quality of organizational processes.
With an emphasis on fostering and maintaining the highest ethical standards, Paul is committed to aligning regulatory obligations with strategic business objectives. He actively seeks to engage cross-functional teams to deliver smart, secure solutions that positively impact both clients and the community.
Outside of work, Paul and his wife Michelle, both Lee University graduates, reside in Cleveland with their two sons. They enjoy family weekends together at home filled with music, movies, and games.
The Certified Community Bank Compliance Officer (CCBCO) designation is a requirement of the Compliance Institute obtained through the Independent Community Bankers of America (ICBA). The Compliance Institute is a comprehensive learning experience that covers the areas of regulatory compliance a community bank Compliance Officer is responsible for. This program covers: Developing a Compliance Program, Lending, Deposit and Operations Compliance.